Terms of Service

2.1 Scope of Services

We provide the following services throughout North, West, and South Denver:

• Tile installation (floors, walls, backsplashes, showers)
• Bathroom and shower renovation
• Demolition and removal of existing tiles
• Complete tiling solutions
• Related renovation work

2.2 Materials

We offer flexible material options:

• We can source and supply tiles from trusted suppliers
• We work with customer-provided materials
• We provide recommendations based on project requirements

3.1 Estimates

• All estimates are valid for 30 days from the date of issue
• Estimates are based on the scope of work discussed during consultation
• Final pricing may vary if project scope changes or unforeseen conditions are discovered

3.2 Change Orders

Any changes to the original project scope must be:

• Discussed and agreed upon before implementation
• Documented in writing
• Subject to additional costs which will be communicated before proceeding

4.1 Payment Schedule

4.2 Payment Methods

We accept:

• Cash
• Check
• Credit card
• Financing options (subject to approval)

4.3 Late Payments

Accounts unpaid after 30 days may be subject to late fees and/or collection proceedings.

5.1 Booking

• Services typically need to be scheduled 1-2 weeks in advance
• Scheduling depends on current workload
• We will provide estimated start and completion dates

5.2 Delays

We maintain flexibility regarding:

• Weather-related delays that create unsafe working conditions
• Material delivery delays beyond our control
• Unexpected structural issues requiring attention
• All delays will be communicated promptly and rescheduling will be coordinated with the customer

6.1 Workmanship Warranty

6.2 Warranty Exclusions

Our warranty does not cover:

• Improper maintenance or neglect
• Structural problems not related to our work
• Normal wear and tear
• Damage from abuse or misuse
• Acts of nature or force majeure
• Customer-supplied materials that prove defective
• Work performed by others after our completion

6.3 Manufacturer Warranties

Tile and material manufacturer warranties are separate from our workmanship warranty. Customers should retain all manufacturer documentation for warranty claims.

9.1 Our Coverage

We maintain:

• General liability insurance
• Workers' compensation insurance
• All required licenses and bonds

9.2 Property Damage

• We take all reasonable precautions to protect existing property
• In the event of accidental damage, we will repair it ourselves or file an insurance claim
• Our liability is limited to direct damages caused by our negligence

9.3 Limitation of Liability

We are not responsible for:

• Pre-existing conditions or damage
• Hidden defects discovered during work
• Damage to pipes, wiring, or structures within walls/floors not visible before work begins

12.1 Customer Cancellation

• Cancellations made more than 48 hours before scheduled start: Full refund of any deposits
• Cancellations made less than 48 hours before start: Subject to cancellation fee
• Cancellations after work has begun: Customer responsible for work completed and materials ordered

12.2 Our Right to Cancel

We reserve the right to cancel or refuse service if:

• Work site conditions are unsafe
• Customer fails to make agreed payments
• Customer requests work that violates building codes
• Abusive or threatening behavior occurs

13.1 Communication

We encourage customers to contact us immediately with any concerns. Most issues can be resolved through direct communication.

13.2 Inspection Rights

Customers should inspect work regularly and report concerns promptly. Final inspection should be completed before final payment.

13.3 Mediation

If disputes cannot be resolved directly, both parties agree to attempt mediation before pursuing legal action.